WHAT TO EXPECT AT YOUR UPCOMING APPOINTMENT DURING COVID-19:
TLC takes your health and safety very seriously. Because of this, during the Coronavirus pandemic, you will experience some changes in our office.
We are currently scheduling physicals only in the mornings. This is done to keep you and your child safe by having only well children in the office.
Sick visits will likely first be scheduled via telemedicine. If the provider determines that an in-person visit is necessary, you will be scheduled at the end of the day when there is minimal staff and few other patients to avoid unnecessary exposures. You may be seen in the office, or a provider may come down to your car to check your child, depending on the situation. In either case, you and your child (over age 2) will be expected to wear a mask covering both the nose and mouth.
When scheduling your appointment, you will be asked if you or your child are currently experiencing any of the following symptoms: fever, chills, body aches, cough, congestion, nausea, vomiting, diarrhea, abdominal pain, red eyes, rash, or loss of sense of smell or taste. You will also be asked if you or your child has been in contact with anyone who has experienced any of those symptoms, or have been in contact with someone with COVID-19 in the past 2 weeks, as well as asking if you have traveled out of the state or country in the past 2 weeks.
When you are called to confirm the appointment, you will again be asked all of the above questions. If any of the answers are “yes”, we will first schedule a telemedicine appointment to assess your symptoms and/or risk, and then we will reschedule the physical exam for a safer time.
TO MINIMIZE EXPOSURE FOR YOU AND YOUR FAMILY, WE KINDLY ASK THAT ONLY THE CHILD (PATIENT) AND ONE ADULT COME TO APPOINTMENTS UNTIL FURTHER NOTICE.
AT THE OFFICE
Once you arrive at the office, you will find that our front door is locked. Please knock on the door, and a receptionist will admit you after checking your temperature and your child’s temperature, and again asking if you have any of the above symptoms. If you or your child’s temperature is over 100°F or 37.7°C, you will be asked to reschedule the appointment.
Once you enter the office, you will be immediately put into an exam room, where you will wait for the medical assistant to get the visit started. This is done to minimize your exposure to other families.
We ask that you remain in the exam room at all times, unless directed by our staff.
We will come to your exam room to schedule any necessary follow up appointments.
When you leave, we ask that you do not remain in the waiting room, but exit immediately.
We expect you and your children over the age of 3 to wear a mask throughout your visit to TLC. We ask that you put on your mask before you enter the building, and keep it on through the waiting room and in the exam room, until you are back outside. Please keep in mind that in order to protect you and our staff, your mask has to completely cover your nose and mouth. If your child does not have a mask, we can provide one.
We expect you to maintain social distance in our office. This means that our chairs in our waiting room are spaced 6 feet apart for your safety, and we ask that you not socialize with any other families in our waiting room.
We ask you to wear gloves in our office and wash your hands with soap and water or use hand sanitizer upon entering and leaving our facility, and as needed if you cough or sneeze or touch your face.
TELEMEDICINE: WHAT TO EXPECT
Around your appointment time, check your phone for a text message. The text message will provide a link for a video conference with the provider.
If this is your first telemedicine appointment, the provider will list for you the risks vs benefits of having a telemedicine appointment. The risks include poor video quality, incomplete assessment and therefore misdiagnosis. The benefits include minimizing your risk of exposure to COVID-19 by avoiding a trip to the office. Please keep in mind you may be asked to do a follow up visit in the office, if the provider thinks this is medically necessary.
SICK VISITS IN OFFICE, AT THE PROVIDER’s DISCRETION:
Your provider will ask that you take the child’s temperature before coming into the office. Your provider will then take a full history over the phone, and only enter the exam room to do a brief assessment. The provider will then leave the exam room and provide advice over the phone
The caretaker accompanying the child should be afebrile and asymptomatic. We will take the temperature of the caretaker at the door. If the temperature is more than 100°F or 37.7°C, or if there is no caretaker who is afebrile and asymptomatic, your child will be examined in the car, with the windows open. Please remember to wear a mask even if the evaluation is in the car!
WHAT ARE OUR NEW POLICIES TO KEEP YOU SAFE?
At every visit, our providers and clinical staff will be wearing full PPE. This includes masks, goggles, gloves, and yellow gowns.
The exam rooms are disinfected after every sick AND well visit, including exam tables, scales, door knobs, hearing and vision machines and every surface that people may have touched. Our providers are also disinfecting their laptops, stethoscopes, lights, etc.
Our office is professionally cleaned every evening.
Our providers are constantly reading and keeping up to date on COVID-19 illness, treatment and outcomes, as well as any new protocols or recommendations put out by the CDC, AAP, or Yale Pediatrics to provide the best quality care during this unprecedented time.
For further questions or assistance, please call (203) 855-7551
|Monday:||9:00 AM - 6:00 PM|
|Tuesday:||9:00 AM - 5:00 PM|
|Wednesday:||9:00 AM - 5:00 PM|
|Thursday:||9:00 AM - 6:00 PM|
|Friday:||9:00 AM - 5:00 PM|
|Saturday:||By Appointment Only|